FREQUENTLY ASKED QUESTIONS

How does local shipping work?
We offer free nationwide shipping for all purchases over R600.
Local Shipping for Orders under R600 will be charged @ R60 per product.

How does international shipping work?
We can arrange International shipping on your behalf at an additional charge through our shipping partners or you can arrange this at your expense through your preferred partner.

Alternatively you can purchase certain Freedom of Movement products from our growing list of international partners in:

  • USA
  • Switzerland
  • Netherlands
  • Belgium
  • Germany

Have a look at our FOM Stores and Stockists tab for more detail or drop us a line and we will gladly put you in touch with them.

How does the bag personalization work?
Personalization is generally performed under the Freedom of Movement logo on the product. We are flexible in this regard and will do our best to accommodate variations according to your needs. Get in touch with us in the Contact us tab should you have any queries regarding personalization.

How do I care for my leather products?
Refer to the ‘Leather Care’ tab on our website for more information.

Why are there sometimes small variations in the leather used?
No two leather hides are exactly the same but we do our very best to maintain a consistency in the texture and colouration of hides used in the manufacturing of the various products.

TERMS AND CONDITIONS

Returns Policy

We want our customers to be happy with their purchase of Freedom of Movement products. If you are not completely satisfied we will do our very best to accommodate a replacement product or credit refund.

General Returns

You are welcome to exchange any unwanted products free of charge, provided that:

  • The return is lodged within 30 days of purchase. Returns can be lodged at any of our FOM Original Stores or through the ‘Contact Us’ tab on our website.
  • This return specifically excludes personalized products.
  • Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
  • The goods are unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • Freedom of Movement reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.

Warranty

We pride ourselves on using only the finest raw materials and strive to manufacture our products to the highest quality standards.

The standard warranty for all products is 6 months from the date of purchase.

FOM Original Timepiece collection – All timepieces come with a standard 1 year manufacturing warranty. This warranty only covers manufacturing defects on the case and the quartz movement of the watch itself.

Extended Warranty – Full Leather products

All full leather product variations carry a 2 year extended warranty from the date of purchase relating to any manufacturing defect. Full leather products are all those leather products where no canvas has been used in the exterior manufacturing of the product.

Warranty terms and conditions

Defective products can be lodged at any FOM Original Store or through the ‘Contact Us’ tab on our website.

Should a product be defective we are happy to assess the defect and perform the following:

  • Repair the identified defect.
  • Exchange the defective product.
  • Freedom of movement reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.

A product defect specifically excludes damage arising from the following:

  • Damage arising from normal wear and tear,
  • Damage arising from any alterations to the product,
  • Damage arising from negligence, incorrect use or abuse of the product,
  • Damage arising from inadequate care that could reasonably be expected.