Step 1 – Select the product you would like to buy
Step 2 – Select “ADD TO BASKET”
Step 3 – Select “Proceed to Checkout”
Step 4 – Enter your relevant Shipping and Billing address details (Make sure to fill in all 4 lines under the Shipping/Billing details). Please make sure the delivery address is available between 8:00 and 17:00 during weekdays as this is the time our couriers deliver.
Step 5 – Select your payment method
Step 6 – Select “Place Order” and you’re good to go!

Tips
– If you create a profile on our website, you won’t need to enter all your shipping/billing details every time you order. You can also view your past and current orders.
– Please note that we cannot deliver to a P.O Box. If you would like it delivered to a PostNet or other postal service branch please make sure that they are aware of the delivery and will allow the delivery of your parcel.

• You will receive an email confirming your order and that your order is now processing.
  (Check your spam folder as they sometimes end up in there)
• If you are shipping within South Africa, your order will be shipped to you within 2-5 days since placing your order.
• You will receive an email with tracking details as soon as your order is picked up by our trusted couriers. Once picked up your order should be delivered within 2 – 4 business days if delivery is occurring within South Africa, depending on where you are located.
• If you are shipping internationally, your order will be delivered within 14 working days.

• Your order is our responsibility until it is delivered to your door and you are completely satisfied with your order. We will do our absolute best to ensure that your package is delivered as soon as possible. If you have received tracking details for your order, please contact the courier directly, as they will be able to assist you most efficiently whilst your parcel is in their care.
• If you have not yet received tracking details, request to speak to once of our agents, and we will gladly assist you.
• Please take note that we simply cannot guarantee that your parcel will be delivered at a certain time. If you are nervous that you may not be at home, rather add a place of work where someone will be at all times as your delivery address, or try our very easy to use click and collect option!
• When tracking my parcel it says that it is delivered but I do not have it. The courier will be liable if they cannot trace the parcel and redeliver it to you. Please notify one of our agents of this issue, and we will address this with the courier and make certain that you receive your product.

• You can request to speak to one of our agents on WhatsApp.
• Alternatively, please email support@freedomofmovement.co.za and we will get back to you asap.

• We have 27 stores nationwide. Please follow the link to utilise our store locator:  https://www.freedomofmovement.co.za/pages/store-locator

• Unfortunately we are not able to custom make any products/sizes. We plan our production operations months in advance. Squeezing custom orders between standard production operations can cause for custom products to take up to 3 months to manufacture. You are more than welcome to give us your feedback on our products and ideas to improve them. We love to hear about new ideas and recommendations from you!

• Yes we do, we ship to most countries. We charge a rate, based on the calculated volumetric weight of the shipment size. This will automatically be added when you place your order on our website. Unfortunately, we do not ship to the following countries: Russia, Ukraine 
  
• Please note that we do not ship any FOM aerosol leather care products due to airline regulations. No aerosol cans may be shipped on cargo flights 
  
• VERY IMPORTANT: Please note that you may be asked to pay customs tax and duties to the tax authorities of the specific country upon import of the goods. For more info regarding this, feel free to send an email toﾠsupport@freedomofmovement.co.za 
  
• Regrettably, we do not offer international returns or exchanges.  
  
• International delivery takes approximately 7-10 business days, but can take up to 14 depending on where you are located. FedEx International Priority and UPS are our international shipments partners.   
  
• Delays may occur due to customs clearance or availability on air freight planes.   
  
• You will receive an email as soon as your order has been shipped. The email will include a tracking number and a link to where you can track your order.  

IMPORT LIABILITIES AND TAXES: 

Freedom of Movement (FOM) does not cover import liabilities that may be applied by the government of the destination country. FOM will not accept any responsibility for customs delays, duties, or taxes that may apply in the destination country. Under no circumstance will FOM accept any orders back due to the rejection of customs charges.   

FOM is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.  

For international exchanges/returns, the customer is responsible for the shipping costs and any relevant duties of an exchange.  

• Delivery times depend on where you’re based and what you’ve ordered, but we’ll always do our best to get your order to you as quickly as possible.
• Major cities & metro areas: 2–3 working days
• Outlying or regional areas: 3–5 working days
• Custom or engraved items: 5–7 working days (these are made to order with a little extra care )
• We’ll send you a shipping confirmation email as soon as your order is on its way -complete with a tracking link so you can follow its journey to your door.
• Please keep in mind that these are estimated timeframes, and deliveries might take a little longer during busy seasons, or due to courier delays.

Unfortunately, you cannot change a delivery address after checkout. If you need a different address, you will need to cancel the order and place a new one, or if the order has already shipped, you'll have to wait for it to be returned to the warehouse and then place a new order. For future orders, you can update the delivery address in your account profile before placing a new order.

• If an item is out of stock, it should reflect as such on our website. If there is stock in one of our stores, please use the click and collect option.
• If an item is completely out of stock, please sign up to be notified when an item comes back into stock, so that you are the first to hear about it's return!
• Unfortunately, due to the digital nature of online shopping there is an opportunity for an order to go through for an item that is out of stock. If for whatsoever reason the item you ordered is out of stock, our sales team will immediately notify you and do their best to find a solution that suits you.

• Door to Door Delivery
• Click & Collect at any of our stores Nationwide

Click and Collect will be unavailable from 16/11/2025 - 01/12/2025 due to high purchase volumes. We aim to provide the highest quality of service, and will do our best to ship any items to your door timeously. 

1. Select Click and Collect at Checkout
2. Choose your preferred store location from the available options
3. You will receive an email confirmation once your order has been placed
4. When your order is ready for collection you will receive a "Ready for Collection" email notification
5. Visit your selected store within 10 days and provide your order confirmation as proof of purchase.

If you have not collected your purchase within 10 days, your item will be refunded via the original payment method and your product will be put back in stock.

During peak periods, Click and Collect may be unavailable or experience delays in collection times owing to high purchase frequency.

• Click & Collect orders can be returned or exchanged in-store in accordance with our standard Returns Policy.
• Please ensure items are returned unused and in original packaging, with proof of purchase.

Payment must be completed online before collection — no payments are processed in-store for Click & Collect orders.

• Yes we do offer repairs on most items - we do not offer repairs on clothing items or sneakers.
• You are more than welcome to hand in your item at any of our FOM branches. Your product will then be sent to our Cape Town warehouse for repair. It will take 4-6 weeks from when it is received to be repaired. It will then be shipped back to the store of your choice as soon as possible to be given back to you. If you are not able to visit any of our stores, we are more than welcome to arrange a shipment for you.
• Pricing:
• Within warranty: No additional fees
• Outside warranty: Repair fee varies based on type of repair. You will be notified of this when logging your repair.
• All full leather product variations carry a 2-year extended warranty from the date of purchase relating to any manufacturing defect.

• Store ship date - all repairs shipped on or before the 21st of November will be processed and returned to the store before the 24th of December.
• Any repairs received after the 21st of November will be processed but delivery will take place in January 2026.

You can place your order online and add the personalization option just before checkout. Once selected, you'll be able to enter your engraving text directly on the order page. After that, simply proceed to checkout to complete your purchase.

Please ensure you're 100% certain of your product and/or size, as personalized items unfortunately cannot be returned.

Personalisation is also available in store upon request.

The font that we use is Helvetica, and the placement is not open to choosing, as we determine the best placement for the personalisation based on the leather structure in terms of appearance and durability.

You can also visit this page for more details:

https://www.freedomofmovement.co.za/pages/personalisation

• Stitch Express: Apple Pay & Google Pay

• Paystack: Our online payment gateway that accepts Debit and Credit cards. You will be required to fill in your card details, this is a secure platform. All our transactions are managed by Paystack, one of South Africa’s most secure payment gateway and carries the highest level of PCI (Payment Card Industry) Compliance.  Your card information will not be saved on our system, nor can it be traced, intercepted or seen by unauthorised 3rd parties.

• PayFlex: Payflex is an interest-free payment plan available at checkout. All you need is your ID number to confirm eligibility. If you qualify, Payflex will charge your debit or credit card 25% of the purchase price immediately and the balance over 6 weeks until paid in full – with 0% interest.

You can use any Visa, Mastercard or American Express card.

Note: If you are not approved for a Payflex account, you will be redirected back to Checkout where you can choose a different payment method to complete your order. Certain products are not eligible for Payflex payment. Payflex will appear as an available payment method on the product page if the product is eligible.
 
If you have any questions about Payflex, you can visit https://payflex.co.za/shopper-faqs/ or contact them via email at support@payflex.co.za or call 010 444 0004. Payflex business hours are Monday – Friday between 08h00 and 17h00.

• PayJustNow: PayJustNow is a payment option that enables you to pay for your order through 3 interest-free equal monthly installments. You will be redirected to their website to register where after you will be able to complete your order on our website. For more details, go to  https://payjustnow.com/how-it-works

If you choose this payment option, your order is shipped to you after the first instalment is paid. *Please note that we will only be able to refund PayJustNow orders once the final instalment is paid

• OZOW: Ozow is an Instant EFT payment option, which will allow you EFT your payment directly to our bank account. Simply follow the prompts on OZOW and your order will be paid.

• Once your payment is successful, you will receive an email confirming your order and stating that your order is now processing. Have a look in your spam folder as well, some of our mails end up in there sometimes.

• All our transactions are managed by extremely reputable and secure payment gateways. Your card information will not be saved on our system, nor can it be traced, intercepted or seen by unauthorised 3rd parties.
• Your data is protected by the POPIA act of 2013.

During the period of 1 November 2025 – 15 January 2026,  Customers can exchange items until 15 January 2026, provided they meet standard return conditions (unworn/unused, original tags, and proof of purchase). This will ensure that you are able to exchange goods that may have been purchased during the holiday period. 

Exclusions: Sale items and personalized goods.Refunds: Refunds will remain as per the current policy — standard return policy applies only to defective or faulty products in line with the Consumer Protection Act.

All online returns will be closed from 12 December 2025 - 5 January 2026. Items can be returned or exchanged at your closes store during this time.

• We provide a 30-day exchange policy and a 14-day refund for any products purchased in-store and online.
• Returns can be completed at any of our FOM original stores OR through the ‘Contact Us’ tab on our website.All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
• SALE ITEMS: Items that are on sale are not eligible for returns or refunds; however, you may request an exchange within 30 days of purchase for a different size or color that is of equal value. If you select a more expensive product, you must pay the difference.
• If you would like to keep utilizing our online platform, you are welcome to make your request here - support@freedomofmovement.co.za. 
• If you wish to return or exchange an item in-store, please provide your proof of purchase in -store.

We provide a 30-day exchange policy and a 14-day refund for any products purchased in-store and online. Returns can be completed at any of our FOM original stores OR through the ‘Contact Us’ tab on our website: https://www.freedomofmovement.co.za/pages/contact

• Our Vellies are as versatile as they come and embodies a strong sense of South African heritage and is manufactured with the highest quality of local raw materials.
• Just like any other leather shoe, some groundwork has to be done. The first week or so could potentially be slightly uncomfortable (wear thicker socks), but this will steadily become the most comfortable shoe you have ever worn as the leather of our Vellies will loosen up, soften and mould to the shape of your foot.

• Unfortunately not. If you are in between 2 sizes, we recommend ordering the smaller size as the leather will loosen up over time and mould to the shape of your foot.

• Our Lite Vellies are made from sizes UK3 to UK7 and features a small heel profile. Our Standard Vellies are made in sizes UK8 to UK13 and has a flat sole.
• Both the Lite and Standard Vellies are unisex and can be worn by men and women.
• Unfortunately we can not make Standard Vellies with a heel profile and the Lite Vellies with a flat sole

• Leather shoes do tend to loosen up a bit as you wear them. Since leather is a natural material, it softens and molds to your foot over time, which usually makes the shoes more comfortable.
• There’s often a short break-in period where the leather adjusts to your unique foot shape. If the fit feels just slightly snug (but not painful), that’s typically normal and should improve with wear.
• However, if they feel uncomfortably tight right away, they may be too small, and a different size might be a better choice.
• 
  Tips to Speed Up the Break-in:
  - Wear them around the house first with thick socks.
  - Use a leather conditioner to soften the material.
  - Consider a shoe stretcher if they feel too tight, especially in specific spots.

Indeed, we offer a resoling service, but only on Vellies.

You are more than welcome to hand in your vellies at any of our FOM branches. Your product will then be sent to our Cape Town warehouse for repair. It will take 4-6 weeks from when it is received to be repaired. It will then be shipped back to the store of your choice as soon as possible to be given back to you. If you are not able to visit any of our stores, we are more than welcome to arrange a shipment for you.

It's crucial to remember the following: We have two alternative size soles for resoling with the standard vellies: 8-10 & 11-13.

The leather will be slightly tighter than before, but it will expand and adapt to the contour of your foot.

Pricing:

Within warranty: No additional fees

Outside warranty: R350 repair fee

The standard warranty for all products is 6 months from the date of purchase.

• Oily liquids will be absorbed into the leather and could be difficult to remove. Although all our products are treated during manufacturing, we recommend pre-treating the leather before use with a suitable protective spray. We recommend buying our Protector spray. This will give your FOM product that extra layer of protection against different elements your product might get exposed to.

• The most important thing to do is to treat it as soon as possible. Leather tends to absorb any liquid spilled on it and can stain the leather if not treated immediately. A slightly damp cloth could help if you don’t have any cleaning products available, depending on what has been spilt onto the item
• We recommend using our Dasco Multi Cleaner on the bag as this is a great product to help get rid of some excess dirt, spots and spoils.
• Simply spray on the Multi Cleaner on the bag and wipe it with a cloth.
• After using the Multi cleaner, a small touch of our Leather Food should help reduce the effect of stubborn stains and spills. This will also help moisturise and condition the leather, giving life back to your FOM product
• Apply the leather food by lightly stroking the leather food over the leather and massage it into the leather using your fingers. Start by using less and add more as needed.
  
• NB – Leather food is not suitable to use on leather with a natural (suede/nubuck like) finish such as our Vellies, as well as Olive, Savanna, and Fudge leather products/wallets

1. Spray Nubuck cleaning mousse (Meltonian’s Clean and Care Mousse) on and use the FOM Rubber to open up the nap of the nubuck and to spread the mousse evenly over the surface of the Vellie. Very important: Please be gentle with the rubber. Don’t try and forcefully remove any stain marks, the mousse will do the magic for you.
2. Leave the FOM Vellies to dry for a minimum of 2 hours out of direct sunlight.
3. When the Vellies are completely dry, brush it with the rubber to restore the nap of the leather.
4. It is advisable to apply a Nubuck Renovator (we recommend Meltonian’s Suede and Nubuck Renovator) to restore and revive the colour of the nubuck.
5. Apply suede/nubuck protective spray for that final cover before your next adventure.

Find out more about all our available cleaning products here:
Cleaning & Care