About Us

At Freedom of Movement, our mission is to be known as an inspirational and conscious South African brand that connects intimately with our customers by constantly delivering authentic lifestyle products of superior quality. Working for Freedom of Movement means a fantastic position in an aspirational South African brand, where we inspire all personnel to create their own destiny and live their lives with true FREEDOM OF MOVEMENT: the Freedom to dream | the Freedom to create | the Freedom to move. You will be working in an environment with plenty of development opportunities, new experiences and improve skill sets. You will be given the freedom to positively contribute and share in growing our business. Our unique culture - "Uhambo" translates to “journey” in Zulu as well as Xhosa. Uhambo implies an adventure or purposeful movement, overcoming challenges and obstacles during the journey. It encapsulates the essence of seeking new experiences, encountering different cultures and stepping out of one’s comfort zone to embark on an inspirational expedition. At Freedom of Movement, we believe that Uhambo personifies our Culture which is centred around teamwork, where we create an environment that fosters resilience, adaptability, and continuous improvement. Together we passionately work towards inspiring, fostering a culture of innovation, and delivering products and service of superior quality. Uhambo - “together we move to inspire”

Who we are looking for

We're on the hunt for a dynamic Regional Manager ready to steer and elevate our retail empire across various locations in a designated region. If you're a culture champion with a knack for operational finesse, hitting sales bullseyes, and delighting customers, we want you! Blend your strategic prowess with hands-on leadership and a passion for customer service to propel our brand to new heights. Come aboard and be a driving force behind our retail success story!

What will you be responsible for?

Team leadership & people management

• Lead a high-performing store team, including store managers and brand ambassadors, aligned with FOM's culture, values, and principles.
• Recruit, manage, and develop team members, including performance management and recognition initiatives.
• Set objectives, targets, and KPIs for the team, and assist in planning monthly schedules.
• Make annual recommendations to the Head of Retail on salary increases and incentive initiatives.
• Serve as the first point of contact for all store queries, requests, and issues.

Sales & trading performance

• Implement retail and store roll-out strategies.
• Monitor and enhance trading densities, and track product performance by store and category.
• Analyze regional sales trends and identify growth opportunities by category or location.
• Track individual store performance and guide store managers on improving sales results.
• Train and educate staff to meet sales targets, and address areas for improvement (including visual merchandising and staff training).

Stock, inventory & compliance

• Oversee at least one stock take per store monthly (or during outlying store visits), addressing and adjusting discrepancies.
• Ensure compliance with company inventory policies and regulatory requirements.
• Conduct weekly cash counts and verifications at each store.
• Ensure stores are well-stocked with essential supplies (bags, business cards, packaging materials).
• Analyze stock take results and regional performance metrics to identify trends and best practices.

Visual merchandising & marketing coordination

• Maintain product displays to Visual Merchandiser standards.
• Execute campaigns and in-store promotions as directed by marketing, and update marketing collateral.
• Collaborate with marketing and communications on regional brand compliance and campaign execution.
• Coordinate with marketing to keep store profiles, trading hours, and photos up to date.

Customer experience

• Maintain a consistent customer experience across all in-store touchpoints.
• Proactively address potential customer service issues to prevent escalation.
• Monitor and manage customer reviews and feedback; analyze customer service data to identify trends and opportunities.
• Ensure compliance with company policies and procedures for customer service and complaint handling.

Reporting & administration

• Prepare and submit accurate, timely monthly and financial reports for the region, including:Sales targets reached
• Product performance (best sellers, slow movers)
• Trading densities and foot counts
• Stock discrepancies / theft
• Submit summarised monthly feedback per store covering improvements identified, recommendations, notable service/review highlights, staff development areas, and a plan of action for the month ahead.
• Manage and take part in ad hoc projects related to retail operations.

 What you bring

• A Bachelor's degree in Business Administration, Retail Management, Fashion Merchandising, or a related field from a recognized, reputable institution.
• 5+ years of retail experience, including at least 3 years in a management role.
• Strong leadership and team management skills, with the ability to motivate and mentor a diverse team.
• Excellent communication and interpersonal skills, including negotiation and relationship-building.
• An analytical mindset, with the ability to interpret data, identify trends, and make informed decisions.
• Results-oriented, with a strong drive to achieve sales targets and operational excellence.
• A strategic thinker able to develop and execute effective business plans.
• Customer-focused, with a passion for delivering exceptional service and building loyalty.
• Adaptable and resilient, able to thrive in a fast-paced, constantly evolving retail environment.
• High ethical standards, with a commitment to honesty, integrity, and professionalism.
• Proficiency in Microsoft Office.

Location: WC Stores and HQ, Unit 2 Harvest Park, Harvest Close, Richmond Industrial Precinct, Cape Town and stores

Expected Start Date: September 2026

If you do not hear from us within 4 weeks, please consider your application unsuccessful.